Refund policy

Due to personal hygiene we do not offer any returns. If you have an issue please contact us via our Contact Us Form and a member of our team will be in touch.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Due to personal hygiene we can not accept returns due to the items sold by Empress of Lashes being a beauty product. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We do not offer exchanges please ensure you check your order thoroughly before placing. 

Refunds
We do not process any refunds for orders that are purchased as we do not offer a returns process due to personal hygiene as we provide beauty products. If there is an issue with your order please contact us via our Contact Us Form so we can look into this further.