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Returns

  • Unfortunately due to personal hygiene we can not offer a refund or exchange on the strip lashes, lash shampoo or the powder puff.
  • Should you have a query please contact us below via the contact form and a member of our team will be able to help support you.

Delivery

  • Please allow 3 - 5 working days for delivery if placed by 1pm.
  • You will receive a tracking reference number within 24 hours of your order being placed.
  • We can not change the delivery address once the order has been dispatched, please ensure the address is correct when placing the order.
  • If you have any queries regarding your order please contact us via the contact form and a member of our team will be in contact to help support you.

Payment

  • When paying for your order the following will appear on your pending payment list with your bank 'EMPRESS OF LASHES'
  • Should you have any queries regarding payment please contact us on the contact form below and a member of our team will be in contact.

Contact form