FAQ's

Our goal is to cover all your questions, however if we have missed something please contact us directly using the contact form below and a member of our team will be in touch!

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Is the Lash Shampoo vegan?

Yes!! Our product is vegan and cruelty free.

Is it suitable for sensitive skin/eyes?

Yes, it is. We created it for people with sensitive skin and eyes.

If you are being cautious, use 1 pump on your wrist and wash off after 10 mins. Allow 24 hours to see if there was any reaction before using.

Please note, this has been tested on sensitive skin

How often should I use this?

It's designed to be used daily! One - two pumps is more than enough to use on your cleansing brush.

Can I use it on Lash Extensions?

Yes, we created it for that reason! Keep your lashes clean and fresh with our Lash Shampoo

Does it remove eye makeup?

Yes, it removes eye makeup - anything from mascara to eyeliner. Use our cleansing brush with one - two pumps of the lash shampoo and brush in a circular motion on eyelids/eyelashes. Rinse off after with warm water and pat dry.

Has it got rose water and coconut water?

Yes it does! We formulated the Lash Shampoo to include these key ingredients that are really important to keep lashes nourished and healthy

Where can I buy the Lash Shampoo?

Currently online and Amazon. This product will be launching in known high street stores soon! So keep an eye out on your weekly shop!

How long will it last?

It will last anywhere from 4-6 weeks depending on how often you use it. It is designed to be used daily.

Returns

Unfortunately due to personal hygiene we can not offer a refund or exchange on the lash shampoo.

Should you have a query please contact us below via the contact form and a member of our team will be able to help support you.

Delivery

Please allow 48 hours for delivery if placed by 1pm.

You will receive a tracking reference number within 24 hours of your order being placed.

We can not change the delivery address once the order has been dispatched, please ensure the address is correct when placing the order.

If you have any queries regarding your order please contact us via the contact form and a member of our team will be in contact to help support you.

Payment

When paying for your order the following will appear on your pending payment list with your bank 'EMPRESS OF LASHES'

Should you have any queries regarding payment please contact us on the contact form below and a member of our team will be in contact.

Contact form